We all know that Amazon’s customer service is top-notch. It is one of the most trusted and highly-rated customer services worldwide. Lots of loyal customers love the fact that AMZ prioritizes them above all. However, if you are a seller, do you have access to the same customer service? Are you aware of the Amazon seller support contact number you can call if you bump into selling problems?
So, let’s say that you’re a seller who needs help resolving some issues relating to your selling experience. But you don’t know what to do, who to call, and where to turn to. Furthermore, you are just a beginner, so you don’t know if someone will be there to help you. If you are in the same predicament, then this article is here to help you. AMZ also makes money from their third-party sellers, so it is just right for them to provide you with customer service, too.
Want to learn how to contact Amazon seller support? Want to know what kinds of issues you can resolve using this service?
Well, let’s get right to it. Keep reading this article to find out.
Table of Contents
What is Amazon Seller Support?
It is no secret that AMZN is obsessed with customer satisfaction. Its mission is to be “Earth’s most customer-centric company.” And the success of this mission depends on the effectiveness of Amazon sellers. Since AMZN opened up its platform to third-party sellers in 1999, they have made significant contributions to growth and expansion. More than half of sales are generated by third-party Amazon sellers.
Amazon provides these third-party sellers with all the support they need through the seller support team. With this, they can satisfy customers and build successful Amazon businesses.
The seller support team is responsible for engaging Amazon sellers, answering their inquiries, and assisting them in resolving issues. So, if you encounter issues related to your Amazon Seller Central account, brand, or product, the seller support team can help.
As an Amazon seller, here are some reasons you may need to contact support:
- You’re a new seller having issues with setting up your Seller Central account.
- You’re a new seller and you want to understand the intricacies of the Amazon Marketplace.
- You need information concerning updates to Amazon’s program policies.
- You cannot access your seller account.
- Your seller account has been suspended and you want Amazon to reinstate your account.
- You wish to cancel a product listing.
- You’re having trouble uploading some inventory feeds.
- You have a conflict with a customer and need the seller support team to help resolve the issue, etc.
What is the Amazon Seller Support Contact Number?
If you search ‘Amazon customer service’ on Google, Google will quickly and easily bring up a phone number. Unfortunately, that’s not the case for seller support. For reasons best known only to their higher-ups, there is no Amazon Seller Support Contact Number. Maybe AMZN thought that handling complicated issues on the phone was ineffective, so they decided to scrap this idea altogether.
However, even without the Amazon seller support contact number, you can still contact Amazon seller support through your seller central account.
This process is not a topic that many guides talk about, so it is quite understandable if you get lost. Even without access to an Amazon seller support contact number, you can still ask for help from AMZ. To help you out, we have written a step-by-step guide below to help you reach out to the seller support team. Let’s walk you through the process of contacting their team for assistance.
Step-by-step Guide on How to Contact Amazon Seller Support
Step 1: First, you need to sign in to your Amazon Seller Central account.
Step 2: After signing in, click on the ‘Help’ menu at the top-right corner of the page.
Step 3: On your Amazon Seller Central account Help page, scroll down to locate the “Need More Help” text. Then, click the “Get More Support” button below it.
Step 4: After clicking the button, you will be redirected to a page that displays the following options:
- Selling on Amazon: you should select this option if you have questions or issues about selling or listing.
- Advertising and Stores: you should select this option if you have questions or issues about Sponsored Products, Sponsored Brands, and Stores.
Step 5: After selecting the appropriate option, you will be redirected to another page. Here you will find a search box and a list of common questions in the form of hyperlinks.
Step 6: Go through the questions and select any that closely resembles the issue you are facing. If you do not find any, type your issue or question in the search box and click Enter.
Step 7: If the search does not bring up relevant results, click on the ‘Other Issues’ option on the left side of the page.
Step 8: After clicking this option, you will be shown a page for contacting seller support regarding your issue. The first step is to select your preferred language from a drop-down menu. Then you will find a field where you are required to indicate your reason for contacting seller support. Now provide a detailed description of your issue or question.
Step 9: At the bottom of the page, you can select your preferred contact method: Email, Phone, or Chat.
- Email: If you would prefer email, the email address you created your account with would be shown, and you can simply submit your issue. Their support team typically responds within 24 hours.
- Phone: If you would prefer a call, you can enter your phone number and select your country from the drop-down menu. Also, if your issue is urgent, you can tick the box that reads, “This issue is urgent and requires immediate attention.” Then click the “Call Me Now” button. An Amazon Seller Support Associate will contact you in a short while to assist with your issue.
Other ways to contact Seller Support
Since there is no Amazon seller support contact number, the easiest way to contact Amazon seller support is by following the steps listed above. However, there might be times when you cannot contact Seller Support via your Amazon Seller Central account dashboard. If this happens, and you can’t reach Amazon seller support through the number, there is another way. Check the Amazon Seller Central Technical Support Page and proceed to contact them via that page.
Is There an Amazon Seller Support Contact Number or Email Address?
No, there is no direct Amazon seller support contact number, the only way to reach the seller support team via phone is to go through the steps listed above. There’s also no email address to reach them through except you go through the steps outlined above and provide your own contact details. There’s also no chat option for contacting the Amazon support team.
What’s the Best Way to Resolve Issues with an Amazon Seller Support Rep?
The best way to resolve your seller issues will depend on the urgency and gravity of the issue. If it’s an issue that is getting in the way of your business and won’t take too long to resolve, a phone call should do.
However, some issues may require the rep to take some more time to understand and figure out how to help. In this case, an email may be the best approach. Regardless of the approach you choose, whether by phone or email, be sure to have all the important information handy, also be patient, and be as clear as possible.
If your issue is resolved via a phone call, the rep will file a case for you and state that they will reach out to you through email. Afterward, the case will be recorded in your case log. It may be a long process, but your issue will definitely be resolved if you are patient enough.
What Can Amazon Seller Support Assist You With?
While the Amazon seller support team is equipped to troubleshoot and handle a myriad of different problems, they can’t do everything. They are only allowed to accomplish some select tasks. And the lack of a working Amazon seller support contact number makes it even more difficult. Sometimes, it is impossible to know which problems they can handle. So to help you out, we’ll be listing some of the problems that the support team can assist Amazon sellers with.
Listing Detail Changes
As a beginner seller, one of the easiest mistakes is inputting the wrong information on your product listings. It can be easy to misspell your product’s title or write the wrong info on your product description.
To mitigate and fix these mistakes, you can contact Amazon seller support and ask them to make changes to your product page. This includes your brand name, title, description, and product information. These small misspellings and mistakes can affect your conversion rates and rankings, so getting them fixed is essential.
Properly Adding Products
Adding products properly to sell in your store might seem straightforward and easy to do. However, not all third-party sellers are techie enough to do these things independently. There are a lot of sellers in AMZ who are too old to be exposed to technology, coming in from their mom-and-pop stores. This means they aren’t as tech-savvy as you would expect them to be, even by today’s modern standards.
In these special cases, Amazon seller support can help with properly adding products. Just make sure to relay accurate information about your product before asking them to properly add it in.
Assisting With Applications for GTIN Exemption
Products sold on AMZ must have a GTIN (Global Trade Item Number). The GTIN is a unique combination of strings and numbers which helps identify any retail product sold. It is usually used in conjunction with a product barcode. Some examples of Global Trade Item Numbers used are UPC, EAN, ISBN, and JAN (Japanese Article Number).
There are times when a product can’t be tagged with a GTIN. For example, if you sell custom handmade products, it won’t have a GTIN. However, you need an exemption since you can’t sell a product without GTIN on the AMZ platform. The AMZ support can help you with applications for GTIN exemptions on your products.
Stranded or Missing FBA Inventory
Fulfillment by Amazon (FBA) is one of Amazon’s best and most efficient services. By helping you fulfill your customers’ orders, you’ll have more time to focus on marketing your store. You have to send your product over to AMZ’s warehouse or fulfillment centers. They will handle the picking, packing, wrapping, and delivery of your products.
However, there are times when some of your items turn up missing or stranded. Even if your tracking number says the item has already arrived, mishaps can still happen. During these times, you can reach seller support to help you track the missing inventory. With their help, you’ll be able to find your missing items so much faster.
Customer issues such as A-to-Z Claims
One of the policies, when you use FBA to fulfill your orders, is the “A to Z” claim. This means that the customers can return or replace their items anytime they wish. As long as the product bought still falls under the guaranteed time, AMZ will accept refunds and returns with no questions.
There are times when customers try to abuse this system and take advantage of sellers. If this happens to you, what you can do is ask for support to help you sort out the problem.
Delayed or Missing Disbursements
AMZ automatically deducts all of your fees from your seller’s account income. And when all of the fees and payments are deducted, the net income left will be sent to you by AMZ through a disbursement.
If you happen to have a missing or delayed disbursement, you can also ask for the support’s help to sort this out.
Appeal to reinstate a suspended Amazon seller account
Sometimes, as a new seller, you might make some mistakes that could leave you with a suspended Amazon account. Depending on the severity of your account suspension, you can get your account reinstated. With the help of the support team, you can ask for an appeal and investigation to lift the account suspension. While the result is not 100% guaranteed, it is still best if you try to appeal your case before giving up.
How to Notify Amazon About an Infringement
Brand-registered sellers can easily get rid of copyright infringements and listing hijackers, however, sellers who are not brand-registered will have to reach out to Amazon seller support.
If you ever want to report an infringement case to Amazon, going through email or the Amazon seller support contact number may not guarantee the swift response that you’ll want. So, the best way is to go through the reports page — https://www.amazon.com/report/infringement.
How to Communicate Effectively with the Amazon Seller Support Team
While you don’t have access to an Amazon seller support contact number, it doesn’t mean that no one can help you. If you want them to assist you effectively with your query or issue, you need to follow some best practices. When establishing contact with them, try to be respectful at all times.
Here are some tips to follow, depending on the contact method:
Phone call
- If you decide to take a phone call, you should have your Amazon seller account details like billing information and others readily available. The Seller Support associate will ask for all your unique Amazon seller account details for verification purposes.
- You should also have a pen and paper/notepad to take down any solutions or suggestions the seller support associate gives. This is so that you can follow up.
- The associate team will call you, so keep your phone close.
Email Support
- If you opt for the email support option, you should provide sufficient information when describing your issue or query.
- Also, ensure that you explain the issue logically and coherently. Go straight to the point and be specific in your explanation.
- If you have multiple serious issues, you should send separate emails as these issues will be handled by different departments.
In both cases, inform the Amazon seller support team about the steps you’ve personally taken to resolve the issue. This is so that the support staff do not end up suggesting things you’ve already done and can provide alternative solutions.
Conclusion
You inevitably face issues as an online seller. But you should always do your best to adhere to AMZ’s policies and guidelines to prevent any issues. If something happens, you can still appeal and get help to solve your case.
While you may think it is not the case, AMZ thinks highly of its sellers. A large chunk of AMZ’s income comes from the fees and the FBA costs that they take from their third-party sellers. This means that AMZ will do its best to help settle your problems so you can continue running your online store.
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